If you have lost your baggage at Esenboğa Airport or if your baggage has not been found, you must first contact your airline company and fill out a lost baggage report. This report is very important in the process of tracking and finding your luggage.
THY Lost and Found Office:
It is located in the Domestic and International Arrivals hall of the terminal building. The office only tracks lost luggage of THY and AnadoluJet passengers. Lost baggage can also be tracked on the THY website.
Telephone: 0 312 590 40 00
Domestic Line Extension: 4811
International Line Extension: 4812
Working Hours: 7 days / 24 hours
e-mail: ankistkayipesya@thy.com
Havaş Lost and Found Office:
Located in the International Arrivals baggage claim hall of the terminal building.
Telephone: 0 312 398 03 12 / 1255
Working Hours: 7 days / 24 hours
e-mail: esbll@havas.net
Çelebi Lost and Found Office:
Located in the International Arrivals hall of the terminal building.
Telephone: 0 312 590 40 00
Extension: 7523
Working Hours: 7 days / 24 hours
email: ESB.LostFound@celebi.com.tr
On the other hand, items forgotten at the airport are kept at the lost and found office. You can contact the lost and found office to retrieve your lost items.
The office is located on the Domestic Arrivals Arrivals floor. Working hours are 10:00 am - 10:00 pm every day of the week.
Telephone : 0 312 590 40 00
Internal : 4388
For emergencies, please contact +90 312 590 43 91.
e-mail ESB_Kayip_Esya@tav.aero
